Step 1 - Email us your order

To order product, plants or fishes, please email us at fantasyguppy@gmail.com with the items you need to complete your order.
• Item name & quantity
• Contact Person
• Tel / Mobile (Important)
• Your shipping address with Country and Postal Code stated clearly

Step 2 - Order confirmation

Once we received your order, we will reply within 7 working days to confirm your purchase details and advise you on the shipping fee / collection details / product availability as well as your payment options.

Step 3 - Payment

Order must be CONFIRMED and PAID before the product is available for collection or despatched to you on the agreed arranged date. Last minute confirmation may result in unavailability of certain products.

NOTE

PAYMENT:

All orders will be processed in Malaysian Ringgit (RM).
The following payment options available:

Step 4 - Shipping

All orders received will be processed and shipped within 3-7 working days, subject to successful payment by customers.

Step 5 - Refund Policy

Any request for refund or exchange of goods will be given only at the discretion of the company management once payment has been made.